privacy policy

1. About this Privacy Policy

This website is operated by Ziilch Pty Ltd (Ziilch, us, we, our).

We appreciate that you, as a user of our website, are concerned about your privacy and the confidentiality and security of any personal information that you may provide to us in accessing our website.

This Privacy Policy explains our policies for the collection, use, disclosure and storage of personal information in relation to our website. Please read this Privacy Policy carefully before you provide any personal information to us through our website.

Whenever you provide any personal information to us while using our website, you accept that the collection, use, disclosure and storage of your information will be in accordance with this Privacy Policy, the Privacy Act 1988 and any other relevant laws. This Privacy Policy is subject to change without notice. Please check back to our website regularly to access the most current version.

2. Membership

We have implemented a membership system whereby users may apply to become members of our website (Membership, Members). Members have access to a much more interactive and comprehensive online experience (depending on the type of Membership). Only Members are permitted to access and use the features and benefits of our website relating to Membership. As a Member you must comply at all times with these Terms of Use.

3. What is personal information?

Personal information is information about you as an individual which makes your identity apparent, or information which someone could reasonably use to ascertain your identity. Some common examples of personal information include an individual’s:

• name
• street/postal address
• telephone number
• email address

4. Why do we collect personal information?

Sometimes we may ask you to disclose personal information to enable us to provide you with certain services related to our website. In the case of Membership applications, we may ask you to provide certain personal information about yourself before you can become a Member. In general, we may collect personal information from you if we have taken reasonable steps to ensure that you are aware of:

• who we are and how to contact us
• the purposes for which your personal information is being collected
• who we usually disclose that type of personal information to
• your ability to access any personal information which we have collected from you
• any law that requires that type of personal information to be collected
• the main consequences (if any) for you if all or part of your personal information is not provided

You do not generally have to provide any personal information to us unless you want to or unless you apply for Membership. If you choose not to provide certain types of personal information to us, we may be unable to provide you with the services that you have requested where that information is necessary to providing such services.

We do not collect any personal information which is required to be given by you to enable online payment for services through our website. Any information required to be given by you to enable such payment is collected by the financial institution which provides the particular payment transaction facility.

5. How do we use personal information?

We only use your personal information in relation to the purpose for which it was provided and otherwise in accordance with law. Some examples of when we may be entitled (but not obligated) to use your personal information include:

• in reviewing and considering any application for Membership
• in activating and maintaining your Membership account
• in completing transactions for services you have requested from us in responding to your queries promptly and efficiently
• where we suspect that your use of our website is in breach of our Terms of Use to protect our rights or property or any other users of our website or member of the public
• to lessen a serious threat to a person's health or safety
• with your consent, in keeping you up-to-date with the products, services, events or promotions we offer from time to time (if you are not a Member, you can “opt out” of receiving direct marketing material from us at any time by contacting us using the details in section 10 below)

6. When do we disclose personal information?

We do not sell, rent or trade personal information about you to or with third parties. We may disclose your personal information to third parties as is necessary to achieve the purposes for which you have provided it to us. We do not disclose your personal information to third parties for any purposes which are unrelated to the purposes of collection without your explicit consent or unless required to do so by law.

7. How do we store personal information?

The personal information which we collect from you may be stored by us in various forms including both electronic and hardcopy. We take reasonable steps to maintain the security of any personal information which we have stored, including taking steps to prevent loss, misuse and unauthorised access to or use, modification, disclosure, alteration, or destruction of such information.

Users who take up Membership also play an important role in keeping personal information secure. As a Member, you need to keep all passwords and account details secret and notify us as soon as you suspect any unauthorised use of your account or any other breach of your security.

For all users, please be aware that any online transmission of information over the Internet is never completely secure and may be prone to error. Therefore, we cannot guarantee the security or accuracy of any personal information that you transmit to us through our website.

8. Accessing the personal information which we have collected about you

You may request access to any personal information which we have about you by contacting us using the details set out in section 10 below. Following such a request, we will provide you with access once you have:

• provided sufficient proof of identity; and
• in the case of unusual or particularly onerous requests, paid the access fee (which will not be excessive and not merely relate to lodgement of your request)

If the personal information which we have previously collected from you is out of date or incorrect, you can contact us to arrange amending our records.

As a Member, you can update certain information relating to you Membership (for example, your default location and radius) online by using the facility provided on your Membership home page.

9. Other issues relevant to privacy
9.1 Users under 18

If you’re under 18 years old, you need to ask your parent or guardian for permission to provide personal information through our website. Your parent or guardian can then review, remove, change or refuse further collection of your personal information by contacting us using the details set out in section 10 below.

9.2 Cookies

Our website may use "cookies" or other forms of electronic information gathering to provide us with traffic information about the use of our website. We will not use information obtained from cookies to identify any people who access our website. This information will be used only so that the website can be updated and tailored to better match users’ interests. Most Internet browsers are set to accept cookies by default, but you may wish to change your browser settings to refuse cookies. If your browser is set to refuse cookies you will not be able to fully utilise some aspects of our website. Users who take up Membership will need to have their Internet browsers set to accept cookies.

9.3 Surveys and Competitions

We may offer competitions or invite responses to surveys on our website. If we collect your personal information as a result of you choosing to participate in a competition or survey, we will use this information for the purposes of conducting the competition or survey and otherwise with your consent. We may seek your consent to use your personal information for different purposes in the course of you submitting an entry to or registering to take part in the competition.

9.4 Electronic messages from us (including via SMS, MMS and email)

We may send you electronic messages (including via SMS, MMS and email) using your personal information which we have stored. We will only send you electronic messages in accordance with law and if we:

• have current express or implied consent from you (which we may, for example, seek from you in the course of you applying for Membership or using the features of your Membership)
• identify ourselves within the message
• and include within the message a means of allowing you to ‘unsubscribe' or opt out of receiving future messages of that kind from us

9.5 Links to external websites

Our website contains links and references to external websites. Please be aware that we do not control external websites and that this Privacy Policy does not apply to such websites. We encourage you to read all privacy policies, statements and notices for every website that you visit. If you are unsure about the credentials of a particular website, we recommend that you do not provide personal information to or through that website.

9.6 Further information on privacy in Australia

More information about privacy issues in Australia can be found at www.privacy.gov.au.

10. Contacting Us

For all inquiries: Ziilch Pty Ltd, PO Box 413 Brighton, Vic, 3186 Australia. P: 1300 640 655 E: inquiries@ziilch.com.au