stay safe

It’s important to us here at ziilch that everyone trades safely and therefore we remind you to exercise all reasonable caution and take all necessary measures to ensure your transactions are safe and happy one’s.

We’ve put together a few pointers for you to keep in mind when trading and collecting items.

Never provide banking details or passwords

Never provide your bank details, PayPal details or passwords to anyone over the internet or telephone. Check with your bank or financial institution regarding their recommendations for safely making payments on the internet.

Never reply to a phishing or suspicious email and never click on any links in the message. If you ever receive an email that looks like it’s from ziilch about a problem with your account or requesting personal information, check your “Messages” in “My Account” on the ziilch website first. If the email is genuine, you’ll see a copy there.

You can also forward questionable emails to spoof@ziilch.com.au and we’ll look into it for you. Do not respond to the email or click on any links in the message. Please do not remove the original subject line or change the email in any way.

Never disclose personal information when listing to give or receive

We recommend that you stick to providing only details about the item you are listing and general geographic details of your location such as a suburb or postcode. Don’t post personal details of any nature on ziilch.

Exchange telephone numbers

It’s always a good idea to exchange phone numbers with users you intend to transact with so you can confirm their identity and once you are comfortable, arrange a collection location and time.

Collection etiquette

As a general rule, consider a meeting point that doesn’t involve someone you don’t know visiting your home, such as a shopping centre car park. If this isn’t possible, particularly with larger items you may like to give specific instructions on where it can be collected from your property without disclosing whether or not you will be there. We have a ziilch branded label you can download and print which allows you to write a members name and a personal message to attach to the item.

Happy giving and receiving is what ziilch is all about, so make a mutually agreeable time to collect items that you know you can keep – notwithstanding unforeseen circumstances, of course. We are all busy people and there is nothing more frustrating than making a time to collect something and having one party not show up.

Another point of note when dealing with the collection of large or heavy items is to ensure that both the giver and receiver have considered the necessary assistance to help moving and lifting the item.

Treat fellow members with respect

Sometimes things go wrong and there are misunderstandings, but we are all like minded adults trying to do our bit for the environment and our community, so remember even when things don’t go according to plan to treat fellow members with respect and courtesy.

To help ensure a pleasant community trading environment, ziilch has a member rating system that we ask you to use after each transaction is complete and of course you are also welcome to contact us directly if you would like to report inappropriate behavior.