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stay safe

It’s important to us here at Ziilch that everyone trades safely and therefore we remind you to exercise all reasonable caution and take all necessary measures to ensure your transactions are safe and happy ones.

We’ve put together a few pointers for you to keep in mind when trading and collecting items.

Be aware of potential Scams

Never send money to another member.

If a person listing or requesting an item asks for money to deliver an item or courier it, you can report it by clicking on the “Something not quite right? Report it herelink on the listing page of an item.

If you need an item delivered, Ziilch recommends you arrange your own delivery so money does not exchange hands between yourself and the other Ziilcher. Examples of this are:

  • Posting a pre-paid self-addressed satchel to the member giving away the item.
  • Organising your own courier to collect the item.

Although most transactions on Ziilch are happy ones, sometimes listings that look innocent have been linked to fraudulent activity.

Some examples to look out for which may indicate a scam:

  • People asking you contact them via an email address. This may appear in a listing or they may ask you in a Ziilch message to use their email address to contact them.
  • People asking you to pay for delivery. They will often ask you to pay via bank transfer or use a Load and Go card.
  • Listings posted in a suburb where the state does not match, e.g.Brisbane, ACT
  • Sad stories: deaths, accidents, loss of work. e.g.“My husband just died and I’ve had to move from Melbourne to Perth. I have the item with me in Perth now. I can post it for you if you cover the delivery costs“
  • Things that look too good to be true. We’ve had some generous Ziilchers give away some fantastic items on Ziilch but always use your common sense and the tips above to ensure the item is genuine.

Reporting Scams

You can report scams to the government’s Australian Cyber Crime Online Reporting Network. You can find more information about scams here and read more about them in The Little Black Book of Scams, published by the Australian Competition and Consumer Commission.

Never provide banking details or passwords

Never provide your bank details, PayPal details or passwords to anyone over the internet or telephone.

Never reply to a phishing or suspicious email and never click on any links in the message. If you ever receive an email that looks like it’s from Ziilch about a problem with your account or requesting personal information, check your “Messages” in “My Account” on the Ziilch website first. If the email is genuine, you’ll see a copy there.

You can also forward questionable emails to and we’ll look into it for you. Do not respond to the email or click on any links in the message. Please do not remove the original subject line or change the email in any way.

Never disclose personal information when listing to give or receive

We recommend that you stick to providing only details about the item you are listing and general geographic details of your location such as a suburb or postcode. Don’t post personal details of any nature publicly on Ziilch.

Collection etiquette

Happy giving and receiving is what Ziilch is all about, so make a mutually agreeable time to collect items that you know you can keep – notwithstanding unforeseen circumstances, of course. We are all busy people and there is nothing more frustrating than making a time to collect something and having one party not show up. Most Ziilchers leave the item clearly marked with the members name on it on their porch ready for collection, this way if you're not comfortable meeting the other member, they can collect it at a time convenient to them.

Another point of note when dealing with the collection of large or heavy items is to ensure that both the giver and receiver have considered the necessary assistance to help moving and lifting the item.

Treat fellow members with respect

Sometimes things go wrong and there are misunderstandings, but we are all like minded adults trying to do our bit for the environment and our community, so remember even when things don’t go according to plan to treat fellow members with respect and courtesy.

To help ensure a pleasant community trading environment, ziilch has a member rating system that we ask you to use after each transaction is complete and of course you are also welcome to contact us directly if you would like to report inappropriate behavior.