Help

Click the headings below for our most popular questions.

To edit a listing go to:

My Account > My Activity > Stuff I'm Giving Away.

You can edit photos and descriptions by clicking on the "Modify / Edit Listing" link.

Yes. You can add up to 3 images for each giving listing.

They can also be added later by visiting My Account.

If you are giving away an item you can now Bump your listing.

Bumping your listing pushes your post back to the home page to remind people that it is still available.

Each listing can be bumped a maximum of 5 times.

To bump your listing:
- Head to My Account
- Click on the My Activity Tab
- In the Stuff I'm Giving Away Section, click on the Bump Listing button.

You can see how many bumps you have left on the button.

If Ziilch emails are arriving in your junk mail you can “white list” the email to ensure it’s not marked as junk.

To do this visit this link http://www.whatcounts.com/how-to-whitelist-emails/ and click on the email software you are using, eg. Outlook, Apple Mail, Gmail.

This article will give you step by step instructions on how to fix the issue.

The easiest way to list is by using your smart phone.

1/ Click on the Join Now link at the top of the page

2/ Follow the prompts by filling in a unique member name, password and agreeing the the T&C’s.

3/ Check your email and click on the “confirm account” link.

4/ Login with your member information and click on the “List for FREE” button at the top of the page.

5/ Follow the prompts by giving the item a title and description. You can add up to 3 images.

If you are using your phone you can access them from your library or take a photo. When finished, click the “Let’s list it!” button.

Ziilch does not offer phone support however you may contact us via our Contact Page and our support team will get back to you ASAP.

For hygenic reasons, we do not allow used underwear to be listed on the site. There is however a wonderful initiative where you can donate used bras and new underwear:

Where to donate used bras and new underpants
Please visit Uplift Project to donate Bras and unused- new underpants.

The Uplift Project is an Australian registered charity setup to help women in disadvantaged communities. For some women a bra in often unobtainable or unaffordable. So far the uplift program has sent over a million bra's to women in Fiji, PNG, Vanuatu, Cook Islands, Tonga, Solomon Islands, Philippines, Bali, Cambodia, Sri Lanka, Botswana, Uganda and Paksitan, the Northern Territory and the Kimberley regions in Australia. There are many drop off locations for your bra Australia-wide. You can also post your unwanted garments to the organisation.

For more info about donating bras you can also check out their Facebook page.

For a full list of items prohibited on Ziilch, please view the stuff you can't list page.

This information is also available on our Stay Safe page

It’s important to us here at Ziilch that everyone trades safely and therefore we remind you to exercise all reasonable caution and take all necessary measures to ensure your transactions are safe and happy ones.

We’ve put together a few pointers for you to keep in mind when trading and collecting items.

Be aware of potential Scams

Never send money to another member.

If a person listing or requesting an item asks for money to deliver an item or courier it, you can report it by clicking on the “Something not quite right? Report it here“ link on the listing page of an item.

If you need an item delivered, Ziilch recommends you arrange your own delivery so money does not exchange hands between yourself and the other Ziilcher. Examples of this are:

• Posting a pre-paid self-addressed satchel to the member giving away the item.
• Organising your own courier to collect the item.

Although most transactions on Ziilch are happy ones, sometimes listings that look innocent have been linked to fraudulent activity.

Some examples to look out for which may indicate a scam

• People asking you contact them via an email address. Often this may appear in the listing or they may ask you in a Ziilch message to use their email address to contact them.
• People asking you to pay for delivery. They will often ask you to pay via bank transfer or use a Load and Go card.
• Listings posted in a suburb where the state does not match, e.g.Brisbane, ACT
• Sad stories: deaths, accidents, loss of work. e.g.“My husband just died and I’ve had to move from Melbourne to Perth. I have the <item> with me in Perth now. I can post it for you if you cover the delivery costs“
• Things that look too good to be true. We’ve had some generous Ziilchersgive away some fantastic items on Ziilch but always use your common sense and the tips above to ensure the item is genuine.

Reporting Scams

You can report scams to the government’s Australian Cyber Crime Online Reporting Network. You can find more information about scams here www.scamwatch.gov.au and read more about them in The Little Black Book of Scams, published by the Australian Competition and Consumer Commission.

Never provide banking details or passwords

Never provide your bank details, PayPal details or passwords to anyone over the internet or telephone.

Never reply to a phishing or suspicious email and never click on any links in the message. If you ever receive an email that looks like it’s from Ziilch about a problem with your account or requesting personal information, check your “Messages” in “My Account” on the Ziilch website first. If the email is genuine, you’ll see a copy there.

You can also forward questionable emails to spoof@ziilch.com.au and we’ll look into it for you. Do not respond to the email or click on any links in the message. Please do not remove the original subject line or change the email in any way.

Never disclose personal information when listing to give or receive

We recommend that you stick to providing only details about the item you are listing and general geographic details of your location such as a suburb or postcode. Don’t post personal details of any nature publicly on Ziilch.

Collection etiquette

Happy giving and receiving is what Ziilch is all about, so make a mutually agreeable time to collect items that you know you can keep – notwithstanding unforeseen circumstances, of course. We are all busy people and there is nothing more frustrating than making a time to collect something and having one party not show up. Most Ziilchers leave the item clearly marked with the members name on it on their porch ready for collection, this way if you're not comfortable meeting the other member, they can collect it at a time convenient to them.

Another point of note when dealing with the collection of large or heavy items is to ensure that both the giver and receiver have considered the necessary assistance to help moving and lifting the item.

Treat fellow members with respect

Sometimes things go wrong and there are misunderstandings, but we are all like minded adults trying to do our bit for the environment and our community, so remember even when things don’t go according to plan to treat fellow members with respect and courtesy.

To help ensure a pleasant community trading environment, ziilch has a member rating system that we ask you to use after each transaction is complete and of course you are also welcome to contact us directly if you would like to report inappropriate behavior.

Click the headings below for help with login and sign-up

You should receive a confirmation email from Ziilch within a few minutes of signing up. Confirmation emails may be filtered directly into your email program’s spam or junk mail folder, so please check there too.

If the confirmation email is not in your junk mail, try adding the email address noreply@ziilch.com to your safe sender list or address book.

Once you have done this, follow these steps:

1/ Request confirmation email again.
To do this, try to login with your chosen username and password. You will get a message saying you haven’t confirmed your account and there will be a link you can click to have the email confirmation resent to you. Click on this link.

2/ Make sure you entered a valid email address.
eg. You may have written @gmail.com.au instead of @gmail.com. If you believe this may have happened, please try signing up again. (Note: You will need to choose a new username to do this)

3/ Try signing up using an alternative email account.
If you don’t there are many free email providers such as GoogleMail or Yahoo which allow you to quickly set up a new account.

4/ Contact Us.
If you have tried all these steps and still cannot confirm your account, please send an email to help@ziilch.com and ask us to manually confirm your account. Please note that it could take some time for your account to be approved manually.

Having problems logging in?
Please check you have done the following before contacting support .

1/ Is your account confirmed?
When you signup, a confirmation email is sent to your email account to confirm that you want to become a member.
If you didn’t receive an email, please check in your junk or spam folder.
Some mail programs, like Outlook, may block links, so it may be necessary to allow links to be shown to confirm your account.

2/ Do you have uppercase and lowercase letters in your username of password?
Usernames and passwords are case sensitive. Check your welcome email for the username and password you signed up with. Check to see if you have used capital letters anywhere and make sure you enter the details exactly as they appear in that email.

3/ Still can’t sign in? Reset your password
You may reset your password by clicking the “forgotten your login details?” under the “password” field on the login page.

4/ Still can’t get in?
Use the Ziilch contact form and we will get back to you within 24 hours (usually sooner)
To make the process quicker, please let us know if you are using a Mac or PC and what browser and version you are using, eg. Internet Explorer 9 or Firefox 8.

We’ll try to resolve your issue as soon as we can.

To reset your password:

1/ Click the “log in” button

2/ Under the “password” field click on the forgotten your login details? link

3/ Enter your email address

4/ Click “send details”

Note: If you are still having problems logging in, please try clearing your cache and cookies and then try entering the re-supplied password.

1/ Login to Ziilch

2/ Click on the My Account link

3/ Under the default My Profile tab, click Settings

4/ Scroll down the page to Please enter your new password below if you wish to change it

5/ Enter the new password and confirm it

6/ Click the update button.

The easiest way to list is by using your smart phone.

1/ Click on the Join Now link at the top of the page

2/ Follow the prompts by filling in a unique member name, password and agreeing the the T&C’s.

3/ Check your email and click on the “confirm account” link.

4/ Login with your member information and click on the “List for FREE” button at the top of the page.

5/ Follow the prompts by giving the item a title and description. You can add up to 3 images.

If you are using your phone you can access them from your library or take a photo. When finished, click the “Let’s list it!” button.

Click the headings below for help on giving away stuff on Ziilch.

The item must be gifted or given away to somebody – at no cost with no strings attached!

What if I’m posting an item to another ziilcher?

You may request an appropriate postage fee to arrange delivery of items between yourself and another Ziilch member. Ziilch recommends that the person wanting the item posts a self-addressed pre-paid satchel to the person giving the item away. This means that no money needs to change hands and that the satchel cannot be used for any other purpose.

Ziilch is not responsible for loss of monies or items in the post. A safe way to handle money is to use PayPal Send Money or Request Money if arranging and charging another member for postage.

Whilst we originally welcomed people to use Ziilch to help find loving homes for pets that needed them, after considering our member’s comments and consultation with relative organisations, we have come to realise that this was not the best approach regarding responsible pet ownership. Accordingly we have taken the decision to not allow animals of any kind to be listed on Ziilch.

If you have an animal that you can no longer care for or rehouse, please surrender it to an animal shelter to ensure they are looked after and have the best chance of finding a new home.

Check out these sites:

www.adoptapet.com.au

www.rspca.org.au

www.lortsmith.com

www.dogshome.com

www.petrescue.com.au

www.doggydossier.com.au/animal-welfare.php

An email notification will be sent to you with instructions to re-list your items close to their expiry.

To re-list an item:

- Login to My Account
- Go to the I’m Giving tab.
- Select re-list from the Action column.

To offer an item to a member, go to:

- My Account and click on the My Activity tab
- Click the pink View Requests button
- Choose the member you wish to give your item to and click the green Offer Item button
- On the next screen, under Message for Member, let the member know when and where they can pick the item up from.
- Click the Offer Item button at the bottom of page to confirm the offer.

Example of things you can list on zilch:

• Art, Antiques & Collectables
• Automotive
• Baby Care
• Books / Magazines
• Building Materials
• Clothing / Shoes- Adults
• Clothing / Shoes- Children
• Clothing / Shoes- Babies
• Computers
• Craft
• Electronics
• Home
• Health / Beauty
• Industrial
• Jewellery / Accessories
• Movies / DVD’s
• Music
• Musical Instruments
• Office / Stationery
• Outdoor / Garden
• Pets supplies
• Small Appliances
• Sport / Exercise
• Tools
• Toys / Hobbies
• Whitegoods

Please note: When listing baby items such as car seats, please make sure they comply with Australian Safety Standards and are no more than 10 years old.

It's also a good idea ,when providing details about an item you would like to give away, to mention if the item is broken or requires repair within the details section of your listing.

No, on Ziilch many people can request an item and you get to choose who the recipient will be.

Generally, we ask listers to keep their received item requests on file until collection has been made, just in case the first transaction falls through – thus enabling the item to be offered again to interested parties.

The decision is completely yours.

When members request an item, there is an option for them to state why they would like the item and this should help you in making a choice as to who is the best candidate to receive your free item. It might be the person who really needs an item like yours, or it could be that they can pick it up straight away.

You can also check the members feedback and see what they have given and re-used in the past by clicking on the Member Feedback button under View Requests.

Unfortunately there may be occasions when you don’t hear back from somebody who has requested an item or they fail to collect it.

If a member is unable to collect the item, you are able to Withdraw the offer in the Stuff I’m Giving Away section located under My Activity.

A message will be sent to the member who requested the item notifying them that the offer has been withdrawn.

You will then be able to offer the item to another member.

To list something to give away:

1/ First sign-up as a member of the Ziilch Community, it's Free!

Click the Join Now link at the top right of any page on a desktop computer, or top left on a mobile device.

2/ After you have signed up and confirmed your account, click the the List for Free button at the top right of the page.

3/ Follow the prompts and give your listing a title and description. You can then assign a category and upload or take a photo.

4/ Click the Ziilch It button to finalise your listing.

Note: While we are updating our image upload functionality, we suggest using the app Layout for iPhone and Android if you wish to show more than one image of your item.

If you are giving away an item you can Bump your listing to push your post back to the home page and remind people that it is still available.

Each listing can be bumped a maximum of 5 times.

To bump your listing:
- Head to My Account
- Click on the My Activity Tab
- In the Stuff I'm Giving Away Section, click on the Bump Listing button.

You can see how many bumps you have left on the button.

To remove an item you have listed on Ziilch go to:

- My Account
- Click on My Activity > Stuff I’m Giving Away
- Click on the pink View Requests button
- Click on the Mark as Collected button

If you can’t see this button, please make sure you officially offered the item. To do this:

- Click the Offer Item button

Once you have done this, the Mark as Collected button should appear.

When you mark an item as collected it is removed from the Ziilch website.

To delete your listing from My Account entirely, click on the button Delete Listing.

For hygenic reasons, we do not allow used underwear to be listed on the site. There is however a wonderful initiative where you can donate used bras and new underwear:

Where to donate used bras and new underpants
Please visit Uplift Project to donate Bras and unused- new underpants.

The Uplift Project is an Australian registered charity setup to help women in disadvantaged communities. For some women a bra in often unobtainable or unaffordable. So far the uplift program has sent over a million bra's to women in Fiji, PNG, Vanuatu, Cook Islands, Tonga, Solomon Islands, Philippines, Bali, Cambodia, Sri Lanka, Botswana, Uganda and Paksitan, the Northern Territory and the Kimberley regions in Australia. There are many drop off locations for your bra Australia-wide. You can also post your unwanted garments to the organisation.

For more info about donating bras you can also check out their Facebook page.

Click the headings below for help.

To request an item being given away for free:

1/ Sign-up / Login to your account.

2/ Browse to item you are interested and click the image to view more details about the item.

3/ Click the teal Request Item button

4/ A request form will appear which asks you to fill in a few quick questions, including why you want the item and when you can collect it.

Complete these questions and select the submit icon and these details will be sent directly to the lister.

Please note that more than one member may request an item and it is at the listers discretion who they decide to give the item to.

Generally, we ask listers to keep their received item requests on file until collection has been made, just in case the first transaction falls through – thus enabling the item to be offered again to interested parties.

To change the area you are searching in:

1/ Go to the top of your page to the search area.

2/ In the suburb field, start typing your suburb. A list should appear with suburb recommendations. Select yours from the list.

3/ From the radius option, select how far away you are willing to drive from your suburb. The options are: 25km's, 50km's and 100km's.

4/ Click the pink button with the magnifying glass to complete your search.

Click the headings below for more information

After an item has been marked as collected, each member is given the opportunity to leave feedback.

Either member can click the Mark as Collected button in My Account, which will then prompt them to leave feedback.

The other member will receive an email asking them to also leave feedback.

To view your own feedback
You can view your own feedback in My Account under the My Profile tab. Click the My Feedback link in the left hand column to view all feedback given to you.

To view a members feedback who is giving away an item
You can click on the View Feeback link in the right hand column on any listing page.

To view a members feedback who has requested your item
In My Account under My Activity - Stuff I am Giving Away, click the Member Feeback button.

For your score to be counted the item must be officially Marked as Collected. The giver or receiver can do this from My Account. If you delete a listing or request before you mark an item as collected, you will not be able to leave feedback for the other member.

Click the headings below for more information

To report a bug

Please send us a message via our contact form

Please send an email to cancel@ziilch.com.au.
Sorry to see you go.

Contacting Ziilch

Please send us a message via our contact form

Feature Requests

To suggest a feature, let us know here.

Ziilch does not offer phone support however you may contact us via our Contact Page and our support team will get back to you ASAP.

Click the titles below for more information.

Free to list and free to receive, ziilch is online trading with a conscience. Become a member and be a part of creating a revolution in the re-use and recycling of everyday items you no longer need, that others may find useful.

Ziilch provides individuals, businesses, charities, not for profit and social enterprises a free online website to list unwanted and search for wanted items across a broad range of categories, including furniture, electrical goods, clothing, office, general household, garden and outdoor, automotive and computers – to name just a few.

• It costs ziilch to list an item
• It costs ziilch to want an item
• It costs ziilch to take an item

In Australia and globally, households and businesses are committed to doing their bit for the environment, however we have little choice when it comes to getting rid of hard waste and more often than not, at a significant cost to ratepayers and to the environment, we rid ourselves of these items into landfill.

How often have you replaced working household items for brand new ones, have left over renovation materials sitting in the shed or a much loved but unused cubby house in the yard? The fact is that most of us would much rather see our old and no longer used items put to good use in someone else’s home, business or by recipients of a charitable organisation, and this is where ziilch comes in!

Sound good? Here are a few more great reasons to use ziilch to give and receive, recycle and re-use;• Reduce unwanted clutter in your home

• Reuse another’s unwanted items
• Help the environment by reducing landfill waste
• Minimise your environmental footprint
• Find great free bargains
• Free, simple and fast online recycling
• Reduce curb side dumping
• Be a part of creating a sustainable community free trade platform
• Contribute to hard rubbish collection savings for Councils and ultimately for ratepayers

We hope you enjoy and benefit from using ziilch as much as we do!

ziilch (pronounced “zilch”) – a like minded community of givers and receivers who care about the environment and value the premise that one person’s clutter is another person’s treasure.

Ziilch is a free community driven website that provides Australians a way to give away items they no longer want to other people who may need them. Free to list and free to receive, Ziilch is online trading with a conscience.

Ziilch provides individuals, businesses, charities, not for profit and social enterprises a free online classifieds platform to list unwanted items and search for wanted items across a broad range of categories, including furniture, electrical goods, clothing, office, general household, garden and outdoor, automotive and computers – to name just a few.

Ziilch Features:

• List items and images for free
• List needed items for free
• Take items for free
• Ask questions about items via Ziilch’s integrated email software and send copies to your personal email account
• Receive free email alerts and notifications
• Feedback system to help you evaluate potential recipients and users
• Ability to choose the most appropriate recipient for your item
• Smart phone and iPad compatible

While the list of items you can list on Ziilch is comprehensive, there are a number of areas that are absolutely unacceptable for listing on Ziilch.

• animals and pets
• pornographic goods
• drugs and drug paraphernalia
• tobacco
• weapons
• ammunition
• explosives
• fireworks
• hazardous chemical, biological and radioactive materials
• animal products
• birth certificates
• drivers licenses
• passports
• official uniforms
• goods that are religiously, sexually, racially or in any other way offensive
• any item that infringes any rights (including intellectual property rights)
• submission of any material to ziilch which is likely to be considered by some or all users of our website, or by a reasonable proportion of members of the public, as offensive, inflammatory, libellous or degrading.

Listings advertising online stores, websites, services, use of skill and personal time are also not allowed. These listings will be removed.

To ensure that what we do here at Ziilch complements the work of charities, we’ve put together the following guide outlining what some charities won’t accept. This is a general list and it is always a good idea to check with the charity concerned if you are unsure.

Charities in Australia will not accept the following items for health and safety reasons;

• White goods and electrical appliances
• Stained mattresses
• Computers and printers
• Broken furniture or incomplete items
• Gas, electric or oil heaters
• Gas or electric cook tops, ovens or BBQ’s
• Car parts
• Building materials
• Gas bottles and fire extinguishers
• Commodes
• Helmets, of any kind
• Baby cots of any kind including cradles, bassinets
• Children’s walkers, playpens, highchairs, prams, car and booster seats, capsules,
• safety belts, restraints, door swings and chairs & swing sets
• Trampolines
• Washing lines
• Wire mesh and water beds & bed heads
• Baths, basins and spa baths

Charities spend a considerable amount of money each year ridding themselves of items they are unable to sell. ziilch provides you with a platform to list and request wanted items that charities will not accept or give away.

No it doesn’t cost anything… zip, nada zilch!

Ziilch is a free website that allows members to give, receive and post listings for items that people no longer need or use in their homes and businesses.

• It costs ziilch to list an item
• It costs ziilch to post images
• It costs ziilch to list a need item
• It costs ziilch to take an item

Free Listings! It's 100% FREE to list an item to Give Away and it's 100% FREE to place a Needed listing for an item that you are seeking. No strings attached!

Ziilch does not share your personal details on the site with other members or any other parties.

Members who use Ziilch will only be able to see:
- Your chosen username
- Your registered location, such as Melbourne, 3000.

We recommend that all correspondence between Ziilch members be managed via My Messages in your own My Account section which is set-up when you register as a member on the Ziilch website.

You may personally disclose a pick-up address or contact number, should your choose, via My Messages, however we strongly encourage you not to put this information in the description of your listing.

For further advice on keeping safe, click here and our privacy policy can be viewed by clicking here.

Located at the bottom of each listing page on the Ziilch website is a link named report inappropriate listing.

You can use this link to send us your concerns and we will take the appropriate action where required.

This information is also available on our Stay Safe page

It’s important to us here at Ziilch that everyone trades safely and therefore we remind you to exercise all reasonable caution and take all necessary measures to ensure your transactions are safe and happy ones.

We’ve put together a few pointers for you to keep in mind when trading and collecting items.

Be aware of potential Scams

Never send money to another member.

If a person listing or requesting an item asks for money to deliver an item or courier it, you can report it by clicking on the “Something not quite right? Report it here“ link on the listing page of an item.

If you need an item delivered, Ziilch recommends you arrange your own delivery so money does not exchange hands between yourself and the other Ziilcher. Examples of this are:

• Posting a pre-paid self-addressed satchel to the member giving away the item.
• Organising your own courier to collect the item.

Although most transactions on Ziilch are happy ones, sometimes listings that look innocent have been linked to fraudulent activity.

Some examples to look out for which may indicate a scam

• People asking you contact them via an email address. Often this may appear in the listing or they may ask you in a Ziilch message to use their email address to contact them.
• People asking you to pay for delivery. They will often ask you to pay via bank transfer or use a Load and Go card.
• Listings posted in a suburb where the state does not match, e.g.Brisbane, ACT
• Sad stories: deaths, accidents, loss of work. e.g.“My husband just died and I’ve had to move from Melbourne to Perth. I have the <item> with me in Perth now. I can post it for you if you cover the delivery costs“
• Things that look too good to be true. We’ve had some generous Ziilchersgive away some fantastic items on Ziilch but always use your common sense and the tips above to ensure the item is genuine.

Reporting Scams

You can report scams to the government’s Australian Cyber Crime Online Reporting Network. You can find more information about scams here www.scamwatch.gov.au and read more about them in The Little Black Book of Scams, published by the Australian Competition and Consumer Commission.

Never provide banking details or passwords

Never provide your bank details, PayPal details or passwords to anyone over the internet or telephone.

Never reply to a phishing or suspicious email and never click on any links in the message. If you ever receive an email that looks like it’s from Ziilch about a problem with your account or requesting personal information, check your “Messages” in “My Account” on the Ziilch website first. If the email is genuine, you’ll see a copy there.

You can also forward questionable emails to spoof@ziilch.com.au and we’ll look into it for you. Do not respond to the email or click on any links in the message. Please do not remove the original subject line or change the email in any way.

Never disclose personal information when listing to give or receive

We recommend that you stick to providing only details about the item you are listing and general geographic details of your location such as a suburb or postcode. Don’t post personal details of any nature publicly on Ziilch.

Collection etiquette

Happy giving and receiving is what Ziilch is all about, so make a mutually agreeable time to collect items that you know you can keep – notwithstanding unforeseen circumstances, of course. We are all busy people and there is nothing more frustrating than making a time to collect something and having one party not show up. Most Ziilchers leave the item clearly marked with the members name on it on their porch ready for collection, this way if you're not comfortable meeting the other member, they can collect it at a time convenient to them.

Another point of note when dealing with the collection of large or heavy items is to ensure that both the giver and receiver have considered the necessary assistance to help moving and lifting the item.

Treat fellow members with respect

Sometimes things go wrong and there are misunderstandings, but we are all like minded adults trying to do our bit for the environment and our community, so remember even when things don’t go according to plan to treat fellow members with respect and courtesy.

To help ensure a pleasant community trading environment, ziilch has a member rating system that we ask you to use after each transaction is complete and of course you are also welcome to contact us directly if you would like to report inappropriate behavior.